Senior IT Support Specialist

TL;DR

Senior IT Support Specialist: Providing onsite IT support and troubleshooting hardware, OS, network, and application issues in the Kanata office with an accent on documentation and workflow improvements. Focus on maintaining device posture, access hygiene, and supporting compliance with ISO-27001, UK Cyber Essentials, and NIST 800-53.

Location: Onsite in Kanata, Ontario, Canada.

Company

hirify.global is a global business and technology services firm delivering business transformation and product development rooted in digital strategy, experience design, and engineering.

What you will do

• Provide onsite support, including desk-side troubleshooting and meeting room assistance in the Kanata office.
• Triage and resolve hardware, OS, network, and application issues with clear documentation.
• Provision, configure, and maintain laptops, managing onboarding/offboarding and inventory.
• Utilize ticketing systems and device management tools to ensure predictable resolution times.
• Escalate complex incidents and coordinate with Security, IT, and external vendors.
• Update knowledge base articles and identify root causes for recurring problems.

Requirements

• 8+ years of strong troubleshooting skills in Windows, macOS, VPN, Wi-Fi, and conferencing tools.
• Proven ability to run clean workflows in ManageEngine for ticketing and asset tracking.
• Comfortable with endpoint hygiene and working alongside tools like CrowdStrike Falcon.
• Reliable and calm under pressure, with a focus on consistent outcomes.
• A passion for automation, improving documentation, and constant learning.
• Must be eligible for up to a Top-Secret Security Clearance

Culture & Benefits

• Orion is an equal opportunity employer.
• The Company may use artificial intelligence (AI) enabled tools to assist with certain aspects of the recruitment process, such as resume screening and candidate matching.
• All employment decisions are made by human reviewers.
• The Company uses AI responsibly and in compliance with applicable employment, privacy, data protection, and human rights laws of Ontario.