Mid-Market Customer Success Manager (Remote)

TL;DR

Mid-Market Customer Success Manager: Ensuring customers derive maximum value from hirify.global's solutions, leading to increased adoption, retention, and advocacy with an accent on enterprise customer profiles and excellent communication skills. Focus on driving customer outcomes and collaborating with internal teams to ensure a seamless customer experience.

Location: Remote

Company

hirify.global is pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations, and is a global leader in user behavior analytics, insider risk management, and workforce intelligence.

What you will do

• Build and maintain strong relationships with enterprise customers, ensuring successful onboarding, adoption, and ongoing value realization.
• Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI.
• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates.
• Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps.
• Identify upsell and cross-sell opportunities and partner with Account Managers to expand accounts.

Requirements

• 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion.
• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes.
• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics.
• Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels.
• Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus).

Culture & Benefits

• Work from anywhere as a fully-remote team since 2014, offering flexibility and diverse, global teams.
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive salary and high-quality health benefits.
• 401(k) with employer match.
• Unlimited paid time off.
• Company-issued laptop (choice of Mac or PC) and professional development budget.

Hiring process

• Expect up to 3 interviews, with potential streamlining for some scenarios.
• Director-level roles and above should expect a more thorough process with multiple rounds of interviews.
• All roles require reference and background checks.