Customer Oversight & Governance Manager

TL;DR

Customer Oversight & Governance Manager: Managing consumer duty-related matters and overseeing the Platform annual product reviews with an accent on governance policies and risk assessment. Focus on responding to regulatory questions and coordinating the Platform Proposition Risks & Controls Self-Assessment.

Location: Southampton, United Kingdom

Company

hirify.global plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

What you will do

• Act as forum secretary for the Platform’s governance forums.
• Manage consumer duty-related matters for the Customer Proposition team, including foreseeable harms, conflicts of interest, and material controls.
• Oversee the Platform annual product reviews.
• Respond to ad-hoc regulatory and executive-level questions about Consumer Duty, governance, or the Customer Proposition.
• Perform analysis and investigation of product-related matters and author papers on findings for the Platform forums.
• Coordinate the Platform Proposition Risks & Controls Self-Assessment.

Requirements

• Highly organised and self-starting with the ability to develop strong peer relationships across the organisation.
• An excellent understanding of the market and industry, with experience in Consumer Duty and Product Governance.
• An excellent understanding of all relevant regulatory bodies and associated principles, able to interpret and apply them where required.
• Able to distil complex discussions on wide-ranging topics into a coherent set of decisions and actions.
• An in-depth understanding of products, services, and best practice within the platform market.
• Strong communication, numeracy and literacy skills.

Culture & Benefits

• Employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• A non-contributory company pension scheme that can be boosted through personal contributions.
• A cash benefit allowance is payable in lieu of some of our core benefits.
• Value diversity and strive to promote inclusivity in all aspects of our culture.
• Believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential.
• Celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.