Senior Manager, Operations Success

TL;DR

Senior Manager, Operations Success: Leading and developing a team responsible for managing and optimizing relationships with external vendor partners with an accent on building strong, strategic partnerships that create mutual value. Focus on ensuring the operations vendor ecosystem is high-performing, scalable, and aligned with business goals.

Location: Fully remote within 0 / +4 UTC.

Salary: £70K - £78K

Company

hirify.global is a global employment platform that enables companies to hire, pay, and support talent anywhere.

What you will do

• Lead, coach, and develop a team of Individual Contributors who manage strategic external partners.
• Define and execute the vendor partnership strategy to ensure vendors effectively support business growth and operational needs.
• Build and maintain strong executive-level relationships with key vendor partners.
• Act as a strategic partner to internal teams, including GTM, Legal, Finance, and Operations.
• Use data and analytics to evaluate vendor performance, cost efficiency, and service quality.

Requirements

• 8+ years of experience in customer success/strategy, partnership management, vendor management, or strategic partnerships.
• Experience managing external vendors or partner ecosystems in complex, multi-stakeholder environments.
• Demonstrated experience leading and developing teams.
• Strong track record of leading negotiations and managing commercial agreements.
• Experience working cross-functionally with teams such as GTM, Legal, Finance, and Operations.

Skills

• Exceptional relationship-building and stakeholder management skills.
• Strong analytical and strategic thinking, with the ability to translate insights into action.
• Excellent negotiation and conflict resolution abilities.
• Ability to balance commercial objectives with long-term partnership success.
• Strong communication and influencing skills, including working with senior stakeholders.
• Experience working with various types of vendors, including legal, compliance, H&S, Benefits, and EOR.
• Experience in high-growth or global organizations.

Culture & Benefits

• Work from anywhere with no borders or HQ.
• Enjoy 40 days off per year (including holidays and vacation).
• Access mental health support.
• Receive a monthly wellbeing allowance.
• Flexible parental leave.
• Receive a stipend for your laptop and home office equipment.