Product Operations Manager (Fintech)

TL;DR

Product Operations Manager (Fintech): Building the operational infrastructure for merchant acquiring services from the ground up, with an accent on chargeback management, transaction reconciliation, and hardware support. Focus on designing scalable processes, ensuring regulatory compliance, and collaborating with product and customer operations teams to deliver seamless payment experiences.

Location: Must have Right to Work in the UK. Role can be based in the London office or distributed remotely within the UK.

Salary: £53,000–£70,000

Company

hirify.global is a digital bank dedicated to making money work for everyone through innovative mobile banking and customer-focused financial services.

What you will do

• Define and execute the operational strategy for new merchant acquiring products from scratch.
• Manage complex operational paths including chargebacks, hardware support, and transaction reconciliation.
• Establish SLAs and KPIs to monitor performance and drive continuous improvements.
• Collaborate with Product, Tech, and Customer Operations teams to shape technical solutions.
• Partner with FinCrime and Fraud teams to balance risk management with user experience.
• Champion operational best practices to ensure high-quality service delivery.

Requirements

• Right to work in the UK required.
• Extensive experience in operations within an acquirer or card acceptance provider.
• Deep understanding of the card transaction lifecycle, including Auth, Capture, Settlement, and Chargeback processes.
• Knowledge of scheme rules, PCI-DSS, and fraud mitigation strategies for acquiring.
• Strong analytical mindset with experience leveraging data to develop scalable strategies.
• Systems thinking approach to problem-solving and process optimization.

Culture & Benefits

• Flexible working hours with a focus on output and autonomy.
• Annual £1,000 learning budget for professional development.
• Full home-office setup support including Macbooks.
• Emphasis on diversity, inclusion, and award-winning customer service culture.
• Regular team collaboration with occasional meetings in the London office.

Hiring process

• Initial call with a recruiter.
• Video-call interview with the Hiring Manager.
• Full Loop: two 45–60 minute GoogleMeet interviews.