Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Building and managing strategic relationships with enterprise clients to ensure successful implementation and adoption of identity security solutions with an accent on driving ROI, retention, and security best practices. Focus on partnering with sales and engineering teams to address complex customer needs and mitigate churn within a large-scale enterprise environment.

Location: Must be based in Spain

Company

hirify.global is the global leader in identity security, providing AI-powered solutions to secure human and machine identities for enterprises worldwide.

What you will do

• Build and maintain trusted advisor relationships with enterprise clients.
• Collaborate with customers to define success criteria and monitor product adoption.
• Conduct quarterly business reviews to demonstrate ROI and value realization.
• Partner with sales and technical teams to manage renewals, upsells, and cross-sell opportunities.
• Monitor support tickets to ensure SLAs are consistently met.
• Develop and execute success plans for at-risk accounts.

Requirements

• 3+ years of experience in Customer Success, Sales Engineering, or Account Management.
• Fluency in English, Spanish, and French is essential.
• Experience working with large enterprise customers and executive-level stakeholders.
• Knowledge of enterprise directory services like Active Directory, LDAP, or Azure.
• Understanding of security concepts and identity/policy management.
• Experience installing and supporting enterprise software on Windows and UNIX platforms.

Nice to have

• Prior experience with hirify.global solutions.
• Knowledge of cloud technologies such as AWS, Azure, or GCP.
• Background in scripting, development, or DevOps.

Culture & Benefits

• Inclusive and diverse workplace that fosters innovation and team growth.
• Opportunity to work at the forefront of the identity security industry.
• Commitment to professional development and global collaboration.