Onboarding Consultant (AI)

TL;DR

Onboarding Consultant (AI): Empowering customers to maximize hirify.global's AI suite with an accent on driving engagement, adoption, and long-term success. Focus on solving technical roadblocks, guiding customers through setup, and ensuring successful implementation of AI Voice Agents.

Location: Hybrid, Barcelona, Spain. Must be able to work from the office 4 days a week.

Company

hirify.global is a global AI-powered business calling platform trusted by 30,000+ professionals, building AI business calling software available in 160+ countries.

What you will do

• Own the first three months of the AIVA customer lifecycle, ensuring AIVA goes live within two weeks and customers utilize 75%+ of their purchased minutes.
• Serve as the customer’s project manager during the first three months, coordinating with technical support when needed.
• Drive timely product adoption by guiding customers through setup, use case design, rollout, and early value delivery.
• Share best practices and help customers get strong results from AIVA, AI workflows, and connected tools.

Requirements

• Customer-first mindset with a focus on customer outcomes.
• Proven history as an onboarding specialist with experience leading onboarding in a SaaS environment.
• Comfortable working with AI tools such as ChatGPT, Gemini, Claude or similar products.
• Technical aptitude to learn software products in depth and guide customers through setup, integrations, and adoption.
• Experience with tools such as Zapier, Make, HubSpot, and Zendesk.
• Fluency in English is required. Spanish is a plus.

Culture & Benefits

• 1-1 Coaching sessions with our resident communications advisor.
• Unlimited Paid Time Off and Volunteering Days.
• Fitness allowance.
• Virtual & physical team buildings.

Hiring process

• Intro Call with our Talent Acquisition Team.
• Interview.
• Case Study Presentation.
• Culture Bar Raiser Call.