Director Of Customer Success (Cybersecurity)

TL;DR

Director of Customer Success (Cybersecurity): Leading the strategy, structure, and execution of the customer success function for a deepfake detection platform with an accent on enterprise and public-sector environments. Focus on scaling a high-performing team, driving retention and expansion, and demonstrating measurable ROI through sophisticated data analysis and executive-level partnership.

Location: Hybrid role based in New York City

Salary: $180,000–$220,000

Company

hirify.global is a cybersecurity startup providing a patented API-first platform for detecting deepfakes and AI-generated media for enterprises and governments.

What you will do

• Define and execute the overall customer success strategy to meet growth and retention goals.
• Build, lead, and mentor a high-performing team of customer success managers and onboarding specialists.
• Develop scalable processes for onboarding, adoption, health monitoring, and renewals.
• Drive expansion and cross-selling opportunities within the existing customer base.
• Establish and track key performance indicators including NRR, CSAT, and NPS.
• Collaborate with Sales, Product, and Engineering teams to influence the product roadmap and ensure seamless lifecycle management.

Requirements

• 6+ years of experience in Customer Success or Account Management in B2B technology companies.
• 2+ years of leadership experience managing and scaling customer success teams.
• Proven track record of driving retention and expansion within enterprise or government accounts.
• Strong operational skills with experience building KPIs and reporting frameworks.
• Experience with technical SaaS products, APIs, and cloud-based technologies.
• Exceptional communication skills with the ability to lead C-level conversations.

Culture & Benefits

• Comprehensive healthcare, dental, and vision plans with 100% premium coverage.
• Equity compensation and 401k program.
• 20 days of PTO, 12 weeks of Parental Leave, and wellness benefits.
• Learning and Development budget for professional growth.
• In-office perks for NYC staff including daily lunch and commuter benefits.
• Annual company-sponsored offsite.