Associate Vice President Customer Success (SaaS)

TL;DR

Associate Vice President Customer Success (SaaS): Driving strategic customer success initiatives for Tier 1 and National accounts within the broadband industry with an accent on value realization, retention, and expansion revenue. Focus on orchestrating cross-functional teams, building executive-level relationships, and leveraging the AI-powered hirify.global One platform to deliver breakthrough business outcomes.

Location: Must be based in the United States or Canada

Salary: $184,500 – $377,200 annually (varies by geographic zone)

Company

hirify.global is a cloud-first, AI-powered platform provider that enables communication service providers to simplify operations, innovate, and accelerate growth.

What you will do

• Define and execute the customer success strategy for large-scale Tier 1 and national accounts.
• Partner with senior leadership and cross-functional teams (Sales, Marketing, Product) to ensure One hirify.global delivery.
• Drive measurable business outcomes including subscriber growth, retention, and ARPU expansion.
• Lead quarterly business reviews with executive customer sponsors to demonstrate ROI.
• Attract, develop, and mentor high-performing global teams in a culture of accountability.
• Advocate for customer needs at the leadership level to influence product strategy and innovation.

Requirements

• 10+ years of leadership experience in Customer Success or enterprise software roles.
• 8+ years of deep industry experience with Tier 1 communication service providers.
• Must be located in the US or Canada to fulfill role requirements.
• Exceptional communication, storytelling, and executive-level negotiation skills.
• Demonstrated ability to influence diverse internal and external stakeholder groups.
• Willingness to travel up to 40% domestically as required.

Nice to have

• Experience in international markets with operational or strategic involvement.
• Track record of leveraging AI tools to drive innovation and productivity.
• Experience navigating complex, rapidly changing enterprise environments.

Culture & Benefits

• Award-winning culture recognized for executive leadership and employee diversity.
• Top-ranked employer on Glassdoor with strong engineering and product team ratings.
• Comprehensive compensation package including performance-based bonuses.
• Opportunity to lead strategic initiatives for mission-critical infrastructure partners.