Associate Customer Success Manager (Ecommerce)

TL;DR

Associate Customer Success Manager (Ecommerce): Guiding self-service customers through advertising strategies on Amazon and Walmart with an accent on platform onboarding, campaign optimization, and KPI achievement. Focus on building strong client relationships, analyzing campaign performance data, and providing actionable insights to drive long-term success.

Location: Must be based in the USA

Salary: $90,000–$110,000 per year

Company

hirify.global is an AI-powered marketplace optimization platform helping brands maximize sales across major global marketplaces.

What you will do

• Manage the end-to-end onboarding process for new customers, including platform account connection and campaign restructuring.
• Lead kickoff calls and quarterly check-ins to review client goals, campaign performance, and strategy adjustments.
• Provide ongoing product training, troubleshooting, and support to ensure customers maximize platform utilization.
• Analyze advertising performance data to generate and deliver dashboards with actionable recommendations for clients.
• Collaborate with internal finance teams to facilitate accurate client billing and invoicing processes.
• Contribute to the Help center by creating educational content on product features and advertising strategies.

Requirements

• Must be based in the USA
• Bachelor's degree in Marketing, Business, or a related field.
• 2+ years of experience in account management, customer success, or product onboarding, specifically within e-commerce or ad tech.
• Strong functional knowledge of Amazon and Walmart advertising ecosystems.
• Excellent interpersonal, written, and verbal communication skills for effective client reporting.
• Analytical mindset with demonstrated ability to translate data into actionable insights for clients.

Nice to have

• Experience working in competitive digital agencies or similar ad-tech firms.
• Proficiency in using advanced advertising technology platforms.

Culture & Benefits

• Competitive base salary with opportunities for bonuses, commissions, and equity grants.
• Remote-first culture providing flexible work schedules and autonomy.
• Robust benefits package effective from the first day of employment.
• Unlimited Paid Vacation Policy.
• Opportunity to work with cutting-edge AI technology in a high-growth environment.