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19 часов назад

Product Support Specialist

75 000 - 100 000$
Формат работы
hybrid
Тип работы
fulltime
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

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TL;DR

Product Support Specialist (AI Healthcare): Provide frontline support to clinicians using AI scribe tools for medical documentation with an accent on empathetic interactions, product education, and scaling support resources. Focus on owning high-impact projects, surfacing customer insights to influence product roadmap, and collaborating with PMs, engineers, and designers.

San Francisco Hybrid (3 days in office)

$75K – $100K • Offers Equity

Company

AI startup building products like an AI scribe to automate medical documentation and make clinicians happier, backed by Sequoia Capital, with 26,000 paying users generating 70,000 patient notes daily.

What you will do

  • Support clinicians via chat, email, and live video to help them succeed with hirify.global's AI tools.
  • Identify and own projects to improve clinician experience and product education at scale.
  • Represent the voice of the customer in the product org, influencing roadmap and design decisions.
  • Leverage Intercom and hirify.global's AI Agent for fast, high-quality support.
  • Create and refine help content, FAQs, and in-product education resources.

Requirements

  • Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
  • Excellent written and verbal communication skills
  • Strong product intuition and ability to propose and drive improvements independently
  • Experience with Intercom or similar CRM/support tools
  • Comfort working with AI-powered tools and workflows
  • Ability to multitask and thrive in a fast-paced, flat organization

Nice to have

  • Experience supporting clinicians or healthcare professionals
  • Familiarity with healthcare software or EHR systems
  • Previous experience working with a product org

Culture & Benefits

  • Hybrid schedule with 3 days a week in San Francisco office for collaboration
  • Competitive salary and equity
  • Medical, dental, and vision coverage
  • Unlimited paid time off
  • Company-sponsored annual retreats
  • 401(k) plan and commuter stipend for SF employees

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