IT Support Engineer (Fintech)

TL;DR

IT Support Engineer (Fintech): Managing day-to-day IT support operations and internal system infrastructure for a rapidly growing distributed team with an accent on identity management, device lifecycle, and process automation. Focus on building scalable onboarding/offboarding workflows, implementing AI-driven operational improvements, and strengthening the company's security posture.

Location: Remote (Global)

Salary: $115,000–$135,000

Company

hirify.global is an all-in-one personal finance platform dedicated to simplifying financial complexity for its users.

What you will do

• Serve as the primary point of contact for hardware, software, and access requests across the distributed team.
• Develop and maintain complex automations and AI workflows using platforms like Okta Workflows and n8n to streamline operations.
• Administer core SaaS tools and identity governance through Okta, partnering with HR on scalable provisioning and de-provisioning workflows.
• Manage the device lifecycle including procurement, configuration, and security compliance via MDM platforms like Kandji.
• Implement and maintain IT security best practices including endpoint protection, SSO, and MFA enforcement.
• Identify and remediate process inefficiencies by building robust documentation and self-service resources.

Requirements

• 3+ years of experience in IT Support or Systems Administration, preferably in a distributed environment.
• Strong experience supporting macOS and managing employee endpoints in a cloud-first infrastructure.
• Expertise in Identity and Access Management (IAM) concepts and Okta administration.
• Demonstrated ability to build complex automations using iPaaS tools like Okta Workflows or n8n.
• Strong verbal and written communication skills with a focus on high-quality customer service.
• Ability to operate effectively in a security-conscious, high-growth startup environment.

Nice to have

• Experience with IGA tooling, support ticketing systems, or project management software like Linear or Jira.
• Comfort with lightweight scripting in Bash or Python.
• Background in fintech or financial services with exposure to SOC 2 and PCI-DSS compliance.
• Relevant certifications such as CompTIA A+ or Okta Admin.

Culture & Benefits

• Fully remote work environment with a culture supporting global flexibility.
• Competitive cash and equity compensation packages.
• Stipend provided for setting up your home office.
• Comprehensive benefit plans tailored to your location.
• Unlimited PTO policy and a monthly 'First Friday' three-day weekend for rest.

Hiring process

• Recruiter and Hiring Manager video interviews.
• Technical take-home assignment.
• Virtual onsite assessment (2-4 rounds).
• Reference checks and offer.