Partner Onboarding Specialist (Italian Speaking)

TL;DR

Partner Onboarding Specialist (Customer Support): Ensuring a quality efficient build and accuracy of data migrated for all partners coming onto the hirify.global Ecosystem through Inbound & Outbound channels with an accent on communication the onboarding process and setting expectations of the project plan. Focus on guiding and training partners on the hirify.global platform to encourage platform adoption and providing quality assurance during the onboarding process.

Location: Onsite in Manila

Company

hirify.global is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

What you will do

• Confidently communicate the onboarding process and set expectations of the project plan.
• Guide and train partners on the hirify.global platform to encourage platform adoption.
• Provide quality assurance and demonstrate attention to detail during the onboarding process.
• Lead the partner onboarding journey; manage potential risks and handle objections.
• Understand our partners business requirements and challenges that hirify.global will help solve.
• Create and share training materials (video recordings, meeting notes and help centre articles).

Requirements

• Commercially minded, understanding critical needs of partners onboarding.
• Managing expectations of a partner right from the start.
• Excellent oral and written communication skills in English
• Excellent oral and written communication skills in Italian
• Proficient in Excel and data cleaning an asset
• Project coordination experience or certification highly desired
• Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset

Culture & Benefits

• Creating a culture where individuals of all backgrounds feel comfortable.
• All hirify.global people to feel included and truly empowered to contribute fully to our vision and goals.
• Receive fair consideration for employment regardless of race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability.