Technical Support Specialist I (Wellness)

TL;DR

Technical Support Specialist I (Customer Support): Providing first-line technical assistance and troubleshooting for English and Italian-speaking customers of a wellness platform with an accent on issue resolution and customer education. Focus on navigating multiple support channels, documenting interactions, and resolving product issues to ensure a seamless user experience.

Location: Must have Right to Work (RTW) in the UK; working hours are 9am – 5:30pm UK time.

Company

A wellness platform connecting people with inspiring fitness and wellness experiences through brands like Mindbody and ClassPass.

What you will do

• Deliver technical support to English and Italian-speaking customers via phone, email, and chat.
• Troubleshoot and resolve basic technical product issues to ensure a positive user experience.
• Educate customers on product features and services to maximize their value.
• Document all customer interactions thoughtfully to maintain a seamless experience.
• Escalate complex technical issues to the appropriate internal teams.
• Work towards acquiring Level 1 Technical Support Certification.

Requirements

• 1+ year of customer service or call center experience, preferably in a fast-paced environment.
• Fluent Italian language proficiency (required).
• Right to Work (RTW) in the UK.
• Strong communication skills with empathy and confidence across phone and email.
• Proficiency with internet browsers, email platforms, and multitasking across systems.
• Ability to translate technical concepts into clear solutions for customers.

Nice to have

• Proficiency in French or Spanish languages.

Culture & Benefits

• Culture fueled by innovation, curiosity, and professional growth.
• Environment grounded in the belief that happy teams make happy customers.
• Inclusive workplace as an Equal Opportunity Employer.
• Stable work schedule: Monday to Friday, 9am – 5:30pm.