Member Experience Specialist (Medtech)

Location: Remote from any location in the Philippines

Company

hirify.global is a healthcare startup providing remote cardiac and pulmonary rehabilitation through technology and data.

What you will do

• Welcome patients, confirm delivery of care packages and equipment, and guide them through onboarding.
• Facilitate initial telehealth visits and explain care packages, devices, and the hirify.global app.
• Manage telehealth check-in and check-out processes and coordinate appointment follow-up with providers and internal teams.
• Answer patient questions, troubleshoot technology issues, and support engagement throughout the care journey.
• Document patient interactions in Salesforce and related systems while tracking deliveries, referrals, and enrollment statuses.
• Collaborate with clinical, growth, and operations teams to improve patient workflows.

Requirements

• 1–3 years of experience in healthcare support, customer success, or another patient-facing role.
• Strong communication skills and the ability to connect effectively with older adults aged 65 and above.
• Comfort with technology and the ability to learn new software quickly.
• Strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Empathetic, patient-focused communication and interest in improving healthcare access and outcomes.
• Salesforce, EHR, or CRM experience is beneficial.

Nice to have

• Telehealth, customer success, inside sales, patient retention, or objection-handling experience.
• Experience supporting older adult populations and motivating patients through technology or remote-care concerns.
• Healthcare or insurance knowledge, including Medicare basics.
• Understanding of HIPAA and patient privacy regulations.

Culture & Benefits

• Mission-driven work focused on improving outcomes for patients with chronic conditions.
• Fully remote work with a supportive and collaborative team culture.
• Growth and development opportunities within a rapidly scaling healthcare startup.
• Competitive compensation and benefits package.