Member Experience Specialist (Medtech)

TL;DR

Member Experience Specialist (Medtech): Guiding cardiac and pulmonary patients through telehealth enrollment and clinical sessions with an accent on operational excellence and patient advocacy. Focus on coordinating appointments, troubleshooting technology, and maintaining patient engagement within the hirify.global platform.

Location: Must be based in the Philippines

Company

hirify.global is a mission-driven startup transforming cardiac and pulmonary rehabilitation through accessible, remote, data-backed therapy programs.

What you will do

• Manage the end-to-end patient onboarding process, from welcome calls to equipment setup walkthroughs.
• Provide frontline support via telehealth, ensuring smooth check-in and check-out for clinical sessions.
• Troubleshoot technical issues with the hirify.global app and patient devices to ensure comfort and participation.
• Maintain accurate patient interaction logs within Salesforce and internal management systems.
• Collaborate with clinical and operational teams to resolve barriers and improve care delivery workflows.
• Act as a primary advocate to keep patients motivated and engaged throughout their therapy journey.

Requirements

• Must be based in the Philippines
• 1–3 years of experience in healthcare support, customer success, or a patient-facing role.
• Strong communication skills, with a proven ability to connect effectively with older adult populations (65+).
• Comfortable with technology and ability to quickly learn new CRM or EHR software.
• Highly organized and detail-oriented, capable of managing multiple tasks in a fast-paced environment.
• Empathetic approach and passion for improving healthcare outcomes.

Nice to have

• Background in inside sales, patient retention, or objection handling.
• Familiarity with HIPAA and patient privacy regulations.
• Prior knowledge of Medicare or healthcare insurance basics.
• Demonstrated ability to simplify complex technology for non-technical users.

Culture & Benefits

• Mission-driven environment focused on improving lives for patients with chronic conditions.
• Fully remote work model with a highly collaborative international team.
• Opportunities for professional growth within a rapidly scaling health-tech startup.
• Competitive compensation and benefits package.