2 дня назад
Customer Service Representative (Medical Devices)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (Medical Devices): Managing customer orders, pricing, products, returns, and enquiries across B. Braun’s healthcare product range with an accent on accurate processing, customer communication, and issue resolution. Focus on coordinating with logistics providers and cross-functional teams, improving service processes, and handling complex customer issues.
Location: Hybrid role based in Norwest, Sydney, New South Wales, Australia
Company
Australia Group delivers medical technology and healthcare solutions across Australia, New Zealand, and the Pacific Islands as part of the global healthcare group.
What you will do
- Act as the main point of contact for internal and external customers across orders, pricing, products, returns, and related enquiries.
- Respond to customers by phone and email, providing accurate information and resolving concerns professionally.
- Process orders, invoicing, proof-of-delivery requests, credit and return requests, and backorder estimates.
- Build relationships with customers, internal stakeholders, logistics providers, and third-party warehouses.
- Own customer queries through to resolution and collaborate on complex issues.
- Identify process improvements and efficiency opportunities across customer service operations.
Requirements
- 5+ years of customer service experience, preferably in medical devices, pharmaceuticals, or healthcare.
- Essential experience with SAP.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and close attention to detail in data entry.
- Accountable, organised, flexible, and able to follow customer enquiries through to completion.
Nice to have
- Experience with Salesforce or another CRM system.
Culture & Benefits
- Flexible working conditions in a hybrid environment.
- Paid parental leave for both parents and community or volunteering leave.
- 17.5% annual leave loading and a dedicated Self-Care Day.
- Career development, study assistance, financial planning support, and recognition programs.
- Fitness and wellbeing programs and novated leasing.
- Secure on-site parking at the Norwest location.
Hiring process
- Submit a resume and brief cover letter.
- Shortlisted candidates may complete phone, video, or in-person interviews.
- National criminal history and reference checks may be conducted before onboarding.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →