Revenue Operations Manager (LegalTech)

TL;DR

Revenue Operations Manager (LegalTech): Designing, optimizing, and governing end-to-end sales processes and workflows to ensure scalable, data-driven performance with an accent on process architecture and cross-functional facilitation. Focus on mapping complex customer journeys, auditing CRM systems, and driving operational excellence across sales and contact center functions.

Location: Hybrid role; must be able to work onsite in Austin, TX

Salary: $87,800–$140,400

Company

hirify.global is a leading provider of online legal services, leveraging technology and expertise to provide accessible legal solutions to customers for over 20 years.

What you will do

• Lead process mapping and journey decomposition across sales and contact center operations to identify friction points and optimization opportunities.
• Design and document scalable workflows for inbound and outbound sales motions, contact routing, and telephony processes.
• Audit CRM and sales system workflows, assess agent behavior, and conduct root cause analysis to uncover performance gaps.
• Translate business requirements into technical specifications for technology partners to drive system improvements.
• Facilitate cross-functional workshops to align sales, contact center, and customer experience (CX) functions.
• Develop and maintain operational documentation, SOPs, and governance frameworks to ensure consistent execution.

Requirements

• 5+ years of experience in sales operations, business operations, or revenue operations
• Proven expertise in process mapping, journey decomposition, and workflow design for high-volume environments
• Demonstrated ability in CRM workflow auditing and translating business needs into technical specifications
• Strong proficiency in analyzing contact center performance metrics and identifying operational risks
• Excellent stakeholder management and cross-functional facilitation skills
• Bachelor’s degree in business, operations, or a related field

Nice to have

• Experience in contact or call center operations
• Ability to leverage AI to improve sales efficiency

Culture & Benefits

• Comprehensive medical, dental, and vision insurance
• 401k plan with matching contributions
• Paid Time Off (PTO) and disability insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Mental health and fertility benefits, plus lifestyle perks up to $250