Team Manager, Customer Success (SaaS)

TL;DR

Team Manager, Customer Success (SaaS): Leading and developing a high-performing team of CSMs to drive product adoption, retention, and strategic value for enterprise clients with an accent on SEO lifecycle management. Focus on coaching team members, overseeing account strategies, and ensuring measurable business outcomes through data-driven performance management.

Location: On-site in Birmingham, UK

Company

hirify.global is a leading enterprise SEO and content performance platform, leveraging AI-driven insights to help global organizations optimize their digital content.

What you will do

• Lead and grow a team of CSMs, including hiring, onboarding, and talent development.
• Coach the team on guiding customers through SEO lifecycle phases, including implementation and ongoing adoption.
• Monitor and drive team performance by tracking KPIs related to engagement, adoption, and retention.
• Review account strategies and provide hands-on leadership for complex customer challenges.
• Collaborate cross-functionally with Product, Marketing, and Engineering to advocate for customer needs.

Requirements

• 5+ years of experience in customer-facing roles, with 3+ years in a management capacity.
• Strong background in digital marketing, SEO, or analytics within a SaaS or tech environment.
• Proven track record of building and developing high-performing, customer-obsessed teams.
• Experience managing complex programs across multiple business functions.
• Excellent communication and storytelling skills for diverse stakeholder audiences.
• Bachelor’s degree required.

Culture & Benefits

• Competitive salary and bonus structure.
• Comprehensive benefits including BUPA healthcare.
• Access to fully stocked kitchens and team social events.
• Opportunity to work in a collaborative, fast-paced environment with talented colleagues.
• Commitment to diversity, inclusion, and career development.