Vp Of Customer Success (MarTech)

TL;DR

VP of Customer Success (MarTech): Leading and scaling the Customer Success organization for a Revenue Content™ platform with an accent on designing customer journeys, touchpoints, and health reporting. Focus on driving cross-functional projects, improving customer value delivery, and achieving key performance indicators like Gross and Net Revenue Retention.

Location: Hybrid in London, with office access on Mondays and Wednesdays, encouraging teams to come in at least once a week.

Company

hirify.global is the world’s first Revenue Content™ platform, trusted by hundreds of global brands, helping businesses grow by turning content into a serious pipeline and revenue player.

What you will do

• Craft and own a strategically-aligned vision for delivering value to customers in the CS function, from onboarding to renewal and expansion.
• Co-design the right CS operating model grounded in customer needs, value proposition, product capabilities, and ROI proof-points.
• Codify the operating model with clear role definitions, workflows, activities, performance expectations, and service levels.
• Ensure a seamless transition from the current operating model to a new one.
• Partner with Product, Marketing, and Sales to advocate for customer needs and support feature adoption and seamless handovers.
• Hire, retain, and develop a talented team to execute against the vision and operating model.

Requirements

• Proven track record of leading and developing high-performing CS teams, including human-touch and tech-touch strategies.
• Experience in successfully leading a team through a period of transformational change.
• Experience building teams from scratch and scaling systems and processes to drive SaaS business growth from $10M to $30M+ ARR.
• Experienced at negotiating and owning commercial targets and discussions.
• Data-driven mindset, using data and insights to guide decision-making.
• Comfortable influencing broader business priorities, including growth, retention, and operational strategy.

Nice to have

• Experience in MarTech / ABM / intent data ecosystem – Demandbase, 6sense or similar.

Culture & Benefits

• Competitive base salary and share options within hirify.global.
• Generous holiday allowance of up to 25 days per year (plus bank holidays) with an extra day off for your birthday.
• Benefits include private medical insurance, group income protection, life assurance, and enrollment in a workplace pension scheme.
• Access to a holiday trading scheme, Benefithub, Pluxee for gym discounts and wellness perks, and a range of additional savings and benefits.
• Flexible hybrid working approach, allowing you to split your time between home and the London office.