Customer Success Manager (Search Marketing Analytics)

TL;DR

Customer Success Manager (Search Marketing Analytics): Managing enterprise customer lifecycles and platform adoption for a leading SEO performance engine with an accent on strategic alignment and analytics integration. Focus on driving business value, supporting complex AI-driven SEO use cases, and ensuring successful implementation across diverse organizational divisions.

Location: On-site in London (Holborn) or Birmingham

Company

hirify.global is a leading global enterprise SEO and content performance platform that leverages AI-driven data to help brands measure and optimize their digital marketing results.

What you will do

• Drive business outcomes for enterprise customers by managing integrated SEO analytics and research workflows.
• Lead customer implementations and integrations, ensuring the platform meets specific business requirements.
• Provide proactive day-to-day engagement to maximize platform value and support account renewals.
• Train and engage various divisions within large client organizations to ensure consistent platform adoption.
• Configure the platform to support advanced AI-driven use cases in a changing search landscape.
• Facilitate customer sessions with structured agendas and follow-up to address technical SEO needs.

Requirements

• 5+ years of relevant experience managing multiple enterprise customer accounts.
• Proven ability to perform discovery of business goals and drive technology adoption.
• Thorough understanding of digital marketing and SEO principles.
• Strong verbal, written, and presentation skills for technical and business stakeholders.
• Experience managing complex software integrations.
• Bachelor's degree.

Nice to have

• Experience with web analytics platforms, specifically Adobe Analytics.

Culture & Benefits

• Competitive salary with bonus incentives.
• Comprehensive benefits including BUPA healthcare coverage.
• Work in a collaborative environment with stocked office kitchens and regular social events.
• Opportunity for career growth in a fast-paced, innovative tech company.