Customer Success Manager

TL;DR

Customer Success Manager: Serving as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the hirify.global platform with an accent on relationship management, strategic planning, and data-driven problem-solving. Focus on maximizing platform adoption, uncovering growth opportunities, and ensuring long-term satisfaction.

Location: On-site in Cleveland

Salary: $60,000 - $72,000 a year

Company

hirify.global is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results.

What you will do

• Work with a variety of ~55 accounts to develop trusted relationships with decision makers to understand their strategic goals.
• Create a plan to execute customer goals using the hirify.global platform and work within the account to achieve this value.
• Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
• Prepare and execute on quarterly customer success plans.
• Add value and platform expertise to grow customer usage of hirify.global within each account: Introduce new features and best practices.

Requirements

• 1+ years of direct customer facing experience.
• Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
• Experience working with stakeholders at all levels.
• Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
• Knowledge of or interest in digital marketing preferred.
• Bachelor's degree required

Culture & Benefits

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits