Senior Customer Success Manager (Strategic Legal)

TL;DR

Senior Customer Success Manager (Strategic Legal): Serving as a strategic partner and trusted advisor to top US and Canadian law firms with an accent on workflow expertise and legal industry knowledge. Focus on building high-trust relationships, driving adoption, and delivering measurable results.

Location: Hybrid in Oakland, CA or New York City, NY office. In office M/W/Th with the option to work from home on Tu/Fr.

Salary: $157,000 - $199,000. This role is also eligible for additional incentive pay/commission.

Company

hirify.global's mission is to promote justice by illuminating the truth through cutting-edge technology and elegant design.

What you will do

• Own net dollar retention and case growth across your strategic book of business.
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy.
• Confidently position and demo hirify.global, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows.
• Use change management skills to lead customers through the full journey, proactively driving feature adoption and shortening time-to-value.
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts.
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities.

Requirements

• At least 8 years of experience in customer success with enterprise and strategic accounts; industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus.
• Operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise.
• Take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises.
• Outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business.
• Excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership.
• Authorized to work in the United States; please note that at this time, hirify.global is not sponsoring visas for any positions.

Culture & Benefits

• Equity program.
• 401(k) retirement plan with company matching.
• Health, dental, and vision.
• Flexible Spending Accounts for health and dependent care expenses.
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave.
• Seventeen paid vacation days plus 11 federal holidays.

Hiring process

• Onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• Work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of hirify.global.