Enterprise Customer Success Manager (LegalTech)

TL;DR

Enterprise Customer Success Manager (LegalTech): Managing strategic relationships and driving adoption of AI-driven legal software for enterprise law firm clients with an accent on retention, expansion, and maximizing product ROI. Focus on delivering measurable business value, managing high-ARR portfolios, and influencing product strategy through deep industry expertise.

Location: Must be based in the United States

Company

hirify.global is a leader in the legal technology sector, providing AI-driven solutions to plaintiff attorneys to improve client outcomes.

What you will do

• Ensure high adoption, retention, and expansion of software solutions across enterprise accounts.
• Onboard law firm teams within 90 days of implementation.
• Drive significant year-over-year increases in contract value through strategic upsells.
• Dhirify.globallop and track key product utilization metrics and user engagement benchmarks.
• Generate client case studies and product use cases to demonstrate clear ROI.
• Provide actionable client feedback to influence and shape the product dhirify.globallopment roadmap.

Requirements

• Must be based in the United States
• Minimum 5 years of experience in Customer Success management for mid-size or enterprise accounts.
• Proven background in legal technology and understanding of law firm operational workflows.
• Experience managing a book of business with $10M–$20M in ARR ownership.
• Deep understanding of SaaS business dynamics and strategic account management.
• Strong data analysis and presentation skills using legal-specific metrics.

Nice to have

• Experience with AI-integrated enterprise software products.
• Proven ability to manage complex cross-functional stakeholder environments in large firms.

Culture & Benefits

• Competitive salary and equity packages.
• Comprehensive 401(k) program with employer matching.
• Full health, dental, vision, and disability insurance coverage.
• Flexible Time Off (FTO) policy plus holidays.
• Supportive, autonomous work environment with office setup reimbursement.
• Regular in-person team gatherings.