Customer Success Manager (LegalTech)

TL;DR

Customer Success Manager (LegalTech): Driving adoption, retention, and strategic expansion of AI-driven legal software for law firm clients with an accent on product utilization and demonstrating measurable ROI. Focus on managing a large book of enterprise accounts, providing product feedback to internal teams, and solving complex operational challenges for legal professionals.

Location: Must be based in the US

Company

hirify.global is a legal tech industry leader providing AI-driven solutions to empower plaintiff attorneys and improve client outcomes.

What you will do

• Drive high adoption, retention, and expansion of solutions among law firm clients.
• Manage the onboarding process for new client teams within 90 days.
• Maximize product utilization, user engagement, and feature adoption.
• Dhirify.globallop annual case studies and new product use cases demonstrating ROI.
• Provide actionable client feedback to inform the product roadmap.
• Maintain client relationships through proactive engagement and consultative support.

Requirements

• Must be based in the US.
• 5+ years of experience in Customer Success with mid-size and enterprise accounts.
• Deep understanding of law firm operations, compliance, and legal sector trends.
• Technical proficiency in SaaS solutions with the ability to explain complex concepts.
• Strong data analysis skills with expertise in legal-specific metrics and reporting.
• Excellent communication and project coordination skills.

Nice to have

• Experience in legal tech or specific legal industry roles.

Culture & Benefits

• Competitive salary, performance-based bonuses, and equity ownership.
• Comprehensive 401(k) program with employer matching.
• Health, dental, vision, life, and disability insurance.
• Flexible Time Off (FTO) and company holidays.
• Autonomous work environment with office setup reimbursement.
• Regular team gatherings and in-office perks.