Senior Customer Success Manager (LegalTech)

TL;DR

Senior Customer Success Manager (LegalTech): Managing a strategic book of business for top law firms with an accent on driving adoption, retention, and value realization of eDiscovery platforms. Focus on building high-trust relationships with executive stakeholders and leading complex organizational change management initiatives.

Location: Must be based in or be able to work from the Oakland, CA or New York City, NY office (Hybrid: M/W/Th in-office)

Salary: $157,000–$199,000 (plus incentives/equity)

Company

hirify.global provides cutting-edge legal technology solutions to help law firms, government agencies, and corporations efficiently manage and analyze evidence in complex investigations.

What you will do

• Own net dollar retention and case growth across a strategic book of business
• Serve as a trusted advisor to executive leaders, aligning platform capabilities with strategic business goals
• Lead customers through complex change management journeys to ensure platform adoption and value realization
• Conduct regular business reviews and ROI conversations to surface and progress expansion opportunities
• Collaborate with Sales, Product, and Support teams to drive renewals and ensure customer health
• Refine internal processes and mentor junior team members to improve the overall customer success function

Requirements

• Minimum 8 years of experience in customer success with enterprise accounts
• Authorization to work in the United States (no visa sponsorship)
• Proven track record in legal tech, eDiscovery, or high-level software consulting
• Exceptional executive presence with the ability to lead high-stakes conversations with General Counsel and other leadership
• Strong analytical and data-driven approach to managing account health and growth
• Ability to operate independently and navigate complex corporate structures

Nice to have

• Experience specifically with AmLaw 200 or large law firms

Culture & Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Equity program and competitive base salary
• Annual learning and development stipend
• Flexible hybrid work schedule and generous paid time off
• Modern Health membership for mental well-being support