Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Serving as a strategic partner to top corporations, you will guide them through eDiscovery workflows and GAI strategy with an accent on driving measurable adoption, growth, and long-term value. Focus on building high-trust relationships with executive stakeholders, navigating complex corporate environments, and ensuring customer retention in a fast-paced environment.

Location: Must be based in Oakland, CA or New York City, NY with a hybrid schedule (In office M/W/Th).

Salary: $157,000 - $199,000

Company

hirify.global is a leading SaaS company providing cutting-edge ediscovery technology to law firms, government agencies, and corporations to help them uncover insights in high-profile investigations.

What you will do

• Act as a primary point of contact for strategic accounts, ensuring business outcomes and long-term growth.
• Develop and nurture relationships with executive leaders and practice group heads in Fortune 500 organizations.
• Drive product adoption and engagement through consultative training and change management initiatives.
• Identify expansion opportunities and mitigate churn risk using data-driven account health analysis.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to align on client needs and strategy.
• Refine internal processes and mentor junior team members to elevate the Customer Success function.

Requirements

• Authorized to work in the United States (no visa sponsorship provided).
• Minimum of 8 years of experience in Customer Success within enterprise or strategic corporate SaaS.
• Proven expertise in in-house legal, legal operations, compliance, or risk management.
• Strong background in change management and consultative account strategy.
• Exceptional presentation and communication skills for engaging senior leadership.
• Ability to navigate complex organizations and influence stakeholders across IT, Procurement, and Legal departments.

Culture & Benefits

• Comprehensive benefits including health, dental, and vision insurance plus 401(k) with company match.
• Equity program and competitive compensation with incentive pay opportunities.
• Professional growth support with an annual learning and development stipend.
• Flexible work environment with 17 vacation days, 11 federal holidays, and paid parental/sick leave.
• Focus on mental health through Modern Health membership and regular volunteer opportunities.