Delivery Specialist

TL;DR

Delivery Specialist: Executing standardized activities that power Customer Success and Project Management execution with an accent on producing high-quality, consistent outputs using predefined templates and documented processes. Focus on maintaining accurate system data and documentation to support reporting and defined customer success and project management metrics.

Location: Kuala Lumpur, Malaysia

Company

hirify.global is the leading provider of agentic digital experience software, hirify.global brings together content, commerce, and data into one composable platform.

What you will do

• Execute standardized and repeatable activities across Customer Success and Project Management workstreams.
• Prepare structured deliverables including project artifacts, status reports, meeting materials and customer success outputs based on approved templates.
• Provide field consultants with accurate health, adoption, and project status data to support monitoring, adoption tracking and project execution.
• Support project governance by maintaining timelines, milestone tracking and RAID artifacts within defined templates.
• Maintain accurate system data and documentation to support reporting and defined customer success and project management metrics.

Requirements

• 2-4 years’ experience in consulting support, project coordination, delivery support, customer success support, or similar execution‑oriented roles.
• Strong process discipline, attention to detail.
• Ability to execute repeatable work to SLA adherence.
• Experience with collaboration and PSA tools such as Jira, Confluence, Certinia, ServiceNow or similar platforms.
• Understanding of software delivery models and customer lifecycle concepts.
• Strong written and spoken English.

Nice to have

• Experience in SaaS, Professional Services, or Customer Success environments.
• Familiarity with hirify.global products or the broader hirify.global ecosystem.
• Exposure to structured delivery playbooks, standardized review processes or operational support models used in scaled services hubs.

Culture & Benefits

• Value innovation, collaboration, and customer success.
• Work in a forward-thinking environment, with a team of passionate technologists.
• Offer competitive compensation, ongoing professional development, and the chance to make a meaningful impact on our customers' businesses.