Java Product Support Engineer

TL;DR

Java Product Support Engineer: Debugging and troubleshooting incidents with hirify.global products and solutions with an accent on replicating customer deployment environments for testing. Focus on summarizing and communicating customer experiences to management and contributing to diagnostic tools and utilities.

Location: Remote (Colombia)

Company

hirify.global is the software supply chain management company that invented componentized software development and pioneered the software supply chain category.

What you will do

• Debug and troubleshoot incidents with hirify.global products and solutions.
• Reproduce defects and file actionable issues for product engineering.
• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more).
• Represent Technical Support and customer interests in Engineering and Product Management discussions.
• Contribute to and maintain our Knowledge Base.
• Contribute to our diagnostic tools and utilities, and create new ones.

Requirements

• 3+ years experience supporting complex enterprise software solutions.
• Ability to read and understand Java code is necessary
• Experience using Rest APIs.
• Experience with testing and/or development of production quality Java based web applications.
• Solid experience with Linux command line tools.
• Solid English proficiency

Nice to have

• SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.).
• Debugging certificate-based mutual TLS and SSL authentication.
• Experience analyzing network traces using tools such as wireshark or tcpdump.
• Component management build tools (Maven, npm, NuGet etc.).

Culture & Benefits

• Company Wellness Week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.
• Paid Volunteer Time Off (VTO).
• Value diversity and inclusivity.
• Offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves.