Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Providing first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries for hirify.global customers with an accent on proactive & reactive support. Focus on identifying system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed.

Location: Hybrid (3 days a week in Bangalore office)

Company

hirify.global is the Work AI platform that helps everyone work smarter with AI.

What you will do

• Own the implementation, customization, proactive and reactive support for hirify.global customers.
• Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries.
• Assist customers in on-boarding additional datasources into hirify.global to increase the content and knowledge for their users' search experience.
• Educate customers on the use of hirify.global product features as needed.
• Work closely with teams across hirify.global to drive product, process and service improvements.

Requirements

• Communication: professional presentation and interaction skills with both customers and internal teams.
• Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems.
• Self-motivated: proactive approach to delivering service to customers.
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion.
• Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services.
• Must have experience on troubleshooting REST API issues.
• Working experience on SSO, SAML and OAuth & network troubleshooting.

Nice to have

• Basic knowledge on LLM and how GPT works is a plus.
• Good to have experience on using Github, Jira & confluence.

Culture & Benefits

• We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization.
• We're committed to an inclusive and diverse company.
• We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.