Customer Support Specialist (SQL)

TL;DR

Customer Support Specialist (SQL): Providing high-quality technical assistance for restaurant and hospitality software platforms with an accent on data integrity and API troubleshooting. Focus on solving complex customer-reported issues through SQL analysis, Python scripting, and cross-functional collaboration with product development teams.

Location: Must be based in Mexico; offers remote and hybrid work options.

Company

A technology leader in restaurant, foodservice, and hospitality solutions focused on enhancing business efficiency.

What you will do

• Resolve complex customer issues and maintain clear communication on ticket progress.
• Utilize internal diagnostic tools to troubleshoot platform and API-related incidents.
• Translate technical findings into clear, actionable language for non-technical customers.
• Analyze data discrepancies across systems to ensure reporting accuracy.
• Develop and optimize dynamic SQL scripts for data integrity and enterprise reporting.
• Collaborate directly with product development teams to resolve escalated technical tickets.

Requirements

• 3-5 years of remote application support experience.
• 2-4 years of customer-facing experience, preferably in the hospitality industry.
• English language proficiency: Upper-Intermediate (B2) minimum.
• Strong technical skills including advanced SQL, intermediate Python, and basic knowledge of Java, JavaScript, XML, and JSON.
• Understanding of REST API troubleshooting and POS system integrations (e.g., Toast, Aloha, Brink).
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Nice to have

• Experience with Snowflake, Jira, Confluence, or Zendesk.
• Familiarity with AWS, Airtable, or cloud data transformation tools.
• Experience supporting restaurant, convenience store, or grocery industry verticals.
• Background working in distributed/remote teams across multiple time zones.

Culture & Benefits

• Comprehensive global benefits package including health insurance.
• Access to internal startup incubator and mentorship programs.
• Continuous learning opportunities through technical training, conferences, and meetups.
• English language courses and sports activity support.
• Flexible work arrangements and additional vacation days for tenure.