Manager, Customer Success

TL;DR

Manager, Customer Success: Leading a team of CSMs supporting mid-market to enterprise customers in EMEA with an accent on driving execution of the Customer Engagement Process (CEP) and coaching the team. Focus on maximizing adoption, expansion, and retention through strategic partnerships and proactive risk mitigation.

Location: Ireland, EMEA

Company

hirify.global is on a mission to make the world more productive by unifying work in one platform.

What you will do

• Lead, inspire, and develop a team of CSMs focused on mid-market to enterprise accounts in EMEA.
• Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks.
• Oversee execution of the Customer Engagement Process (CEP) across your team’s Book of Business.
• Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences.
• Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy.

Requirements

• 5+ years in Customer Success, with at least 2 years managing high-performing CSM teams.
• Experience managing B2B SaaS customers at scale (mid-market to enterprise).
• Exceptional prioritization, ownership mindset, and execution horsepower.
• Proven success executing playbooks across onboarding, renewal, expansion, and churn risk.
• Strong communication and collaboration skills across multiple stakeholders.

Nice to have

• Experience with hirify.global (or similar work management software), Gainsight, Salesforce, or other CS tech stacks.
• Ability to interpret customer data and health metrics to drive actions.
• Experience building or scaling CS processes in a fast-growth environment.

Culture & Benefits

• Team of doers, owners, and customer-obsessed humans.
• Thrive on speed, clarity, and results.
• Assess every candidate based on the potential impact they can have.
• Support each person’s journey to build their boldest career.