Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Resolving incidents and ensuring service reliability for a cloud-based data fusion platform with an accent on rapid response, root cause analysis, and customer success. Focus on automation, AI-driven thinking, and translating technical fixes into product improvements.

Location: Remote

Company

hirify.global LIMITED deals with Data Fusion and AI products for civilian protection.

What you will do

• Rapidly detect, escalate, and resolve incidents to minimize downtime.
• Monitor systems continuously and respond immediately to any performance degradation.
• Serve as the technical bridge for customers and support presales engagements with deep product expertise.
• Analyze recurring problems to recommend sustainable, long-term technical solutions.
• Share lessons learned and maintain technical Wikis and runbooks via Git.
• Develop Python scripts and Ansible playbooks to automate repetitive tasks and deployment workflows.

Requirements

• Experience: 4+ years in Systems Engineering, Systems Administration, or high-level Technical Support.
• Strong Linux administration, log analysis, networking fundamentals and hands-on experience with cloud services.
• Proficiency in Python for internal tool development and managing deployments.
• Mindset: AI-driven thinking to optimize troubleshooting and a "reliability-first" approach to infrastructure.
• Ability to translate "engineer-speak" into clear, actionable insights for customers and internal stakeholders.
• Ability to provide 24/7 on-call support for critical system urgencies.

Nice to have

• Certifications: RHCSA (Linux) or AWS SysOps.
• Experience in a DevOps or SRE environment focusing on deployment stability.

Culture & Benefits

• Work remotely and flexibly, focusing on performance over location.
• Receive a yearly performance bonus to reward good performance and hard work.
• Benefit from paid medical insurance, daily lunch allowance, and a sport/gym allowance.
• Access a Udemy unlimited subscription to promote your learning and development.
• Enjoy team bonding activities, company events, and a comfortable, no-dress-code work environment.