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2 дня назад

Principal Support Engineer (L3, Edge Cloud)

Формат работы
remote (только Europe)/hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Serbia/Poland/Cyprus +1 еще
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Principal Support Engineer (L3, Edge Cloud): Acting as the final escalation point for complex technical issues within Cloud infrastructure and services with an accent on compute, networking, and storage diagnostics. Focus on resolving high-severity incidents, coordinating with engineering teams, and maintaining robust system documentation.

Location: Must be based in Poland, Serbia, Cyprus, or Georgia (Hybrid or Remote options available).

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences with 210+ edge locations and 50+ cloud regions.

What you will do

  • Act as the final escalation point for complex technical issues related to Cloud infrastructure.
  • Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization.
  • Own high-severity incidents and coordinate resolution with Engineering, DevOps, and SRE teams.
  • Contribute to root cause analysis (RCA) and implement preventive action plans.
  • Support deployment, upgrades, and maintenance of production Cloud environments.
  • Mentor and support L1 and L2 Support Engineers.

Requirements

  • 5+ years of experience in Cloud infrastructure support, system administration, or technical operations.
  • Strong understanding of Cloud technologies including compute, networking, storage, and security.
  • Hands-on experience with Linux/Unix systems.
  • Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud).
  • Familiarity with monitoring and logging tools like Prometheus, Grafana, or ELK.
  • English level B2 or higher required.

Nice to have

  • Automation and scripting skills (Python, Bash, PowerShell).
  • Experience with CI/CD pipelines and infrastructure-as-code (Terraform, Ansible).
  • Cloud certifications (AWS, Azure, GCP).
  • Knowledge of ITIL incident and problem management.

Culture & Benefits

  • Competitive compensation package.
  • Flexible working hours with hybrid or remote options.
  • Work from anywhere in the world for up to 45 days per year.
  • Private medical insurance for you and your family.
  • Extra paid vacation and sick leave days.
  • Language courses and professional growth support.

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