Senior Manager Workforce Management

TL;DR

Senior Manager, Workforce Management (Operations): Leading end-to-end workforce planning, scheduling, and real-time management for a large-scale operations team with an accent on budget accountability, forecasting accuracy, and resource optimization. Focus on implementing system automation, developing advanced statistical capacity models, and leading a high-performing team to improve operational efficiency and KPI achievement.

Location: Must be based near Birmingham, San Francisco, or Minneapolis to work in a hybrid capacity

Salary: $75,000–$120,000

Company

hirify.global is a retail tech company connecting customers to reliable delivery services, operating as an independent subsidiary of Target Corporation.

What you will do

• Lead and develop a team of 19 analysts and managers responsible for workforce management services.
• Develop and execute accurate workforce forecasts and capacity plans for large-scale operations.
• Monitor real-time performance and adjust staffing levels to meet service level goals.
• Optimize schedules to balance operational requirements, employee preferences, and labor costs.
• Establish and report on key performance indicators to identify operational improvement opportunities.
• Collaborate with cross-functional teams including technology and analytics to align strategy with business objectives.

Requirements

• Bachelor's degree in Business, Operations Management, or a related field.
• 5 years of experience leading workforce management teams in a high-volume, customer-centric environment.
• Expert level proficiency in workforce management tools and systems.
• Advanced statistical modeling skills, including machine learning and regression models (ARIMA, Prophet).
• Strong analytical and problem-solving skills with the ability to influence senior executives.
• Must be able to work in a hybrid model near company offices in Birmingham, San Francisco, or Minneapolis.

Nice to have

• Master’s degree in a relevant field.
• Experience within the gig worker industry.

Culture & Benefits

• Medical, dental, and vision insurance coverage for employees and eligible family members.
• Company 401k plan enrollment eligibility.
• Discretionary vacation policy for exempt team members.
• Paid holidays and sick leave.
• Eligibility for an annual bonus and restricted stock units.