Director Of Customer Success (AI)

TL;DR

Director of Customer Success (AI): Leading strategic health system partnerships and a team of Customer Success Executives with an accent on solution deployment, workflow adoption, and long-term impact delivery. Focus on translating early product-market fit into durable enterprise value and shaping scalable customer success processes.

Location: Must be based in North Carolina and be able to travel to the client site in Charlotte weekly (4-5 days per week). Periodic travel to hirify.global offices (e.g., Palo Alto) for strategic planning and team sessions.

Company

hirify.global is the leading generative AI company in healthcare with a system that can have safe, autonomous, clinical conversations with patients.

What you will do

• Lead, coach, and develop a team of Customer Success Executives.
• Serve as the executive point of contact for major health system clients.
• Lead enterprise implementations of hirify.global solutions.
• Collaborate cross-functionally with Product, Engineering, and Sales.
• Define, track, and communicate client success metrics.
• Represent hirify.global at conferences, webinars, and industry forums.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems.
• Proven ability to lead and develop teams managing enterprise accounts.
• Deep knowledge of clinical workflows, operational processes, and care delivery models.
• Experience leading cross-functional initiatives in a startup or high-growth technology environment.
• Strong executive presence and communication skills.
• Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health tech, or clinical operations transformation.
• Prior exposure to regulatory, compliance, or data governance considerations in healthcare.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.