Director Of Customer Success

TL;DR

Director Of Customer Success: Leading and scaling a team of Partner Success Managers to deliver exceptional experiences across a partner network in the wellness and technology sectors with an accent on relationship building and operational excellence. Focus on driving actionable improvements based on trends across partner locations and ensuring smooth launches and ongoing value.

Location: This is a hybrid role, based out of our NYC HQ

Salary: $180,000-$200,000

Company

hirify.global is a New York–based technology company redefining modern recovery and proactive wellness through AI-powered robotics, delivering personalized recovery experiences.

What you will do

• Recruit, onboard, and develop a team of Partner Success Managers deployed across multiple partner locations.
• Set performance expectations, conduct coaching, and build a culture of accountability and empathy.
• Act as an escalation point for complex partner situations.
• Build relationships with senior stakeholders at key partner accounts.
• Identify trends across partner locations and translate insights into improvements.
• Track key success metrics across the partner portfolio.

Requirements

• 7+ years of experience in customer success, account management, or hospitality operations, with at least 3 years in people management.
• Proven track record of building and leading field-based or distributed teams.
• Deep familiarity with the wellness, fitness, or hospitality industry.
• Strong strategic thinking and communication skills.
• Comfort operating in a fast-moving, early-stage environment.
• Ability to travel to partner locations and work across varied schedules.

Culture & Benefits

• Join a tech company anticipated to transform the massage industry.
• Make a difference with a product that empowers healthier and happier living.
• Enjoy a team culture driven by passion, ambition, and empowerment.
• Receive complimentary massages at the NY HQ and partner locations.
• Benefit from medical, vision, and dental insurance, a 401k with a 4% company match, flexible paid time off, and generous parental leave.