Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Ensuring the success of clients in the German market through the implementation and adoption of collaborative learning software with an accent on digital training strategy and contract renewals. Focus on coordinating cross-functional resources, managing client relationships, and proactively reducing churn.

Location: Must be based in Germany, France, or the UK

Company

hirify.global is an edtech platform enabling companies to upskill employees and partners through collaborative learning by turning internal experts into knowledge champions.

What you will do

• Manage the implementation team and act as project manager during customer software launches.
• Support clients in defining and executing their digital training strategy via the platform.
• Coordinate technical and educational resources to ensure contract renewals and project success.
• Collaborate with local sales teams to meet client KPIs and business objectives.
• Identify high-risk customers and implement remedial action plans to reduce churn.
• Define learning transformation roadmaps and build strong relationships with client top management.

Requirements

• 3-4 years of experience in a Customer Success role, ideally in the SaaS industry.
• Native German proficiency and fluent English (C1).
• Strong ability to prioritize and manage a large portfolio of clients.
• Excellent communication and presentation skills, both written and oral.
• Results-oriented mindset with an interest in the digital education and e-learning sector.
• Must be based in Germany, France, or the UK.

Culture & Benefits

• Comprehensive compensation package including base salary, variable component, and equity.
• Remote work flexibility within Germany, France, or the UK.
• Work from Home perks and parental leave for the second parent.
• Diverse and inclusive environment with active Employee Resource Groups (ERGs).
• Strong emphasis on professional development and a clear onboarding journey.

Hiring process

• Phone screen with Talent Acquisition Manager followed by a Discovery Meeting with a CSM.
• Case study assessment with the Director of Customer Success.
• Culture fit meeting with the Chief Customer Officer.