Customer Success Manager

TL;DR

Customer Success Manager: Developing trustworthy relationships with clients and ensuring their success in achieving business goals through our products and services with an accent on user adoption and tailored success plans. Focus on mitigating churn rates and contributing to product, offer, and process improvements.

Location: Remote work is allowed for this position.

Company

hirify.global is an ambitious project in the recruitment and employer branding sector, fostering a united, enthusiastic team of 300+ people.

What you will do

• Act as a partner to clients, helping them achieve their Employer Branding & Recruitment objectives.
• Develop trustworthy relationships with clients by monitoring product adoption and partnering on employer branding and hiring topics.
• Identify client needs, propose solutions, and facilitate their implementation.
• Anticipate and prevent potential sources of dissatisfaction by building impactful success plans.
• Collect, prioritize, and share client feedback internally to contribute to improvements.

Requirements

• You have between 3 and 7 years of experience in customer success or account management, preferably in a SaaS business.
• You are customer-centric and comfortable identifying business opportunities.
• You have a strong analytical mindset and can assess a client’s situation based on available data.
• You are organized, meticulous, and responsive.
• You have strong written and verbal communication skills.
• You speak and write both French and English fluently.

Nice to have

• Previous experiences in HR/Tech environments.

Culture & Benefits

• A team of 300+ people who are united, enthusiastic and passionate about building and growing our project.
• Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.
• The main thing is that everyone can progress in the best conditions!

Hiring process

• Step 1: 1st exchange with our Senior TAM
• Step 2: Expertise Interview with Mélanie, your futur manager
• Step 3: Values Interview with Dimitri, VP Customer Success.
• Step 4: Values Interview with a stakeholder