Global Care Navigator (Italy)

TL;DR

Global Care Navigator (Customer Support): Assisting members through their mental healthcare journey and connecting them to care, ensuring high satisfaction with the hirify.global experience. Focus on clinical needs assessment, crisis management, and problem-solving to remove barriers to care.

Location: Must be based in Italy

Salary: €44,888 – €56,858

Company

hirify.global is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

What you will do

• Interact with and support patients via phone, chat, and email in fluent languages.
• Manage care coordination needs, including platform sign-up, troubleshooting, scheduling appointments, and explaining services.
• Conduct clinical needs assessments and refer members to appropriate care levels.
• Manage member crises such as suicide risk by providing support, triage, safety planning, and follow-up.
• Summarize all patient interactions in English within hirify.global’s online documentation systems.

Requirements

• Counselor, Psychotherapist, or Social Worker with a master's degree and appropriate credentials in your country of residence.
• Minimum of 2+ years of direct clinical care experience post licensure.
• Excellent written and verbal English and Italian communication skills.
• Comfortable using multiple computer platforms and learning new systems.
• Must be comfortable working Monday-Friday; 3pm - 11pm CEST

Culture & Benefits

• Flexible PTO with a minimum expectation of 10 days off per year.
• Access to 20 no-cost therapy sessions for you and your dependents via Spring Internal.
• Professional Development Reimbursement available for relevant learning and development expenses.
• "Spring Renewal" Sabbatical Program: four-week fully paid sabbatical leave after four years.