Salesforce Service Cloud Admin (Fintech)

TL;DR

Salesforce Service Cloud Admin (Fintech): Designing and optimizing customer support workflows within Salesforce to improve operational efficiency and resolution times. Focus on building complex screen flows, managing Omni-Channel configurations, and integrating telephony systems to enhance the overall customer support platform.

Location: Must be based in Latin America (contractor role)

Company

hirify.global is a rapidly growing travel and fintech platform transforming corporate travel, spend management, and expense automation for over 20,000 companies.

What you will do

• Craft and execute strategies to automate customer support workflows and reduce case backlog.
• Implement and optimize Salesforce Service Cloud solutions to enhance customer experience.
• Design and manage complex screen flows and Omni-Channel configurations.
• Collaborate with hirify.globalering, product, and support teams to improve operational scalability.
• Provide actionable insights and data-driven recommendations to leadership.

Requirements

• Must be based in Latin America
• 3+ years of experience as a Salesforce Administrator with a focus on Service Cloud.
• Proficiency in case management and building complex screen flows.
• Experience in automating workflows within fast-paced, high-growth environments.
• English proficiency for professional collaboration.

Nice to have

• Experience with Salesforce Omni-Channel and OmniStudio.
• Familiarity with AWS Connect telephony integration.
• Experience with Agentforce.

Culture & Benefits

• Competitive base pay with opportunities for bonuses and equity.
• Opportunity to work on a high-growth, mission-driven fintech product.
• Collaborative environment with cross-functional exposure.
• Access to comprehensive benefits package (details vary by location).