Sr. Salesforce Consultant (Service Cloud Voice)

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

senior

Английский

Страна

Canada

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Sr. Salesforce Consultant (Service Cloud Voice/AI): Configuring and optimizing Salesforce Service Cloud Voice and Amazon Connect solutions with an accent on business process analysis, technical requirements development, and contact center design. Focus on building custom applications within Salesforce, integrating AI solutions, and driving best practices for customer experience.

Location: Remote - Canada (Alberta, British Columbia, Ontario Only)

Company

hirify.global, redefines business futures with AI and groundbreaking technologies like Agentforce, crafting intelligent solutions using Salesforce Einstein, Service Cloud Voice, and Amazon Connect.

What you will do

Facilitate business process reviews and create visual diagrams.
Create user stories and develop technical requirements and specifications.
Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
Drive best practice contact center design into solution delivery.
Effectively manage aspects of projects and customer communications.
Partner with the Artificial Intelligence team to create innovative Salesforce solutions.

Requirements

4+ years of project experience in a hands-on position.
4+ years of experience with Salesforce in a development or configuration capacity.
Understanding of Customer Service and Contact Center Operations with experience solving complex use cases.
Solid understanding of Salesforce Platform and its architecture.
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce.
Client-facing experience in pre-sales, project management/ownership, discovery and design, delivering solution options, and enterprise application architecture.

Culture & Benefits

Flexible work schedule, valuing good work over set hours.
Remote and in-person connectivity, focused on keeping everyone connected and unified.
Collaborative environment that values suggestions and feedback.
Opportunities for travel (up to 25% for certain roles).
Emphasis on celebrating achievements and having fun.

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