Sr. Salesforce Consultant (Service Cloud Voice)

TL;DR

Sr. Salesforce Consultant (Service Cloud Voice): Configuring and developing Salesforce Service Cloud Voice and Amazon Connect solutions with an accent on identifying customer requirements, designing contact center strategies, and managing project aspects. Focus on building custom applications, leveraging Salesforce platform tools, and partnering with AI teams to deliver innovative customer outcomes.

Location: Remote - Canada (Alberta, British Columbia, Ontario Only)

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Facilitate business process reviews to identify customer requirements and create user stories.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Develop technical requirements and specifications for customers and the delivery team.
• Learn and drive best practice contact center design into solution delivery.
• Effectively manage aspects of projects and customer communications.
• Partner with the Artificial Intelligence team to create innovative Salesforce solutions for customers.

Requirements

• 4+ years project experience in a hands-on position.
• 4+ years of experience with Salesforce in a development or configuration capacity.
• Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases.
• Solid Understanding of Salesforce Platform and its architecture.
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce.
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance.
• Client facing experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture.

Culture & Benefits

• Flexible work environment that values good work over specific hours.
• Focus on keeping all team members connected and unified, whether remote or in-person.
• Anticipated travel commitment of up to 25% for certain roles.
• Culture of collaboration, with the executive team holding town halls for suggestions and feedback.
• Emphasis on celebrating successes and having fun together.