Social Media Manager (CX)

TL;DR

Social Media Manager (CX): Developing and executing global social media strategies for an AI-first enterprise technology brand with an accent on CX innovation and digital storytelling. Focus on driving engagement and thought leadership across LinkedIn, X, and YouTube while partnering with cross-functional teams to amplify product launches and research.

Location: Must be based in Hoboken, NJ

Company

hirify.global is a leading global enterprise software corporation specializing in AI and cloud solutions for customer experience, financial crime, and public safety, serving 85 of the Fortune 100.

What you will do

• Develop and execute a global social media strategy aligned with the AI-first positioning.
• Manage the global social editorial calendar across LinkedIn, X, and YouTube.
• Promote research, reports, product launches, and thought leadership content.
• Drive executive and employee advocacy to amplify industry conversations.
• Monitor social performance and competitive landscape to optimize campaigns using data insights.
• Collaborate with design, PR, and marketing teams to produce engaging content.

Requirements

• 4+ years of social media management experience in B2B technology or SaaS.
• Proven track record of growing audience engagement for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel.
• Experience with social media management and analytics platforms like Sprinklr or Hootsuite.
• Strong editorial and storytelling skills with a data-driven mindset.
• Experience working with global marketing teams.

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• Experience marketing AI, CX, or contact center technologies.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

Culture & Benefits

• Opportunity to work with a globally recognized leader in AI and cloud innovation.
• High-visibility role within a global team.
• Environment that prioritizes ambition and high standards.
• Commitment to diversity and being an equal opportunity employer.