Project Manager (CCaaS)

TL;DR

Project Manager (CCaaS): Leading the end-to-end implementation of enterprise Contact Centre as a Service solutions with an accent on budget management up to £10 million and cross-functional team leadership. Focus on managing project risks, ensuring methodology consistency, and delivering complex technology integration projects while collaborating with diverse internal and external stakeholders.

Location: Must be based in the UK, with a hybrid requirement of 3 days per week in the office.

Company

hirify.global is a leading global provider of secure connectivity and collaboration platforms serving millions of business customers ranging from startups to major government departments.

What you will do

• Lead end-to-end implementation of CCaaS projects within scope, budget, and timeline.
• Manage complex budgets of up to £10 million.
• Ensure consistent application of PMO methodologies and processes across all projects.
• Identify, manage, and mitigate project risks for BT and customer business outcomes.
• Lead cross-functional teams and facilitate communication between internal and external stakeholders.
• Adapt project management methods to suit specific governance and risk profiles.

Requirements

• UK-based role requiring 3 days/week office attendance.
• Proven track record managing complex CCaaS projects valued between £5M and £20M.
• Hands-on technical experience with enterprise technology such as Genesys, Avaya, or Cisco.
• Current Security Clearance.
• Strong stakeholder management and financial acumen.
• Experience managing cross-functional teams in high-pressure delivery environments.

Nice to have

• Experience in diverse business environments from sole traders to large enterprises.

Culture & Benefits

• 10% on-target annual bonus and competitive pension scheme (up to 10% employer contribution).
• Hybrid work model with 2 flexible working days per week.
• Comprehensive family leave policy (18 weeks full pay) and enhanced women's health support.
• Generous 25 days annual leave plus bank holidays, increasing with service.
• Extensive flexible benefits including healthcare, cycle-to-work, and discounted broadband/mobile packages.
• Professional development and world-class training programs.