CSI Manager

TL;DR

CSI Manager (Delivery Management): Driving continual service improvement initiatives across the Tech & Services department with an accent on optimizing service delivery and aligning operational workflows with the service portfolio. Focus on designing practical improvements, facilitating team-led change, and embedding data-driven insights into day-to-day operations.

Location: Must be based in or able to commute to Manchester or Marlow for a hybrid schedule (3 days office, 2 days remote).

Company

hirify.global is a leading UK-based IT infrastructure provider and a FTSE 250 listed company committed to supporting customer success through a culture of passion, intelligence, and collaboration.

What you will do

• Deliver end-to-end improvements across Tech & Services to optimize ways of working and service delivery.
• Design and implement practical improvements, ensuring sustainable adoption within day-to-day operations.
• Collaborate with service owners and operational teams to align improvement activities with service strategy.
• Facilitate teams in managing their own improvements by building capability, confidence, and internal tooling.
• Influence stakeholders across multiple teams to drive prioritized change without formal authority.

Requirements

• Proven experience working in complex, multi-team environments leading service delivery or operational initiatives.
• Strong understanding of Continual Service Improvement (CSI) frameworks and service management methodologies.
• Experience converting data and insights into embedded change and lasting business outcomes.
• Demonstrated ability to influence cross-functional teams and build strong collaborative relationships.
• Ability to work in a hybrid setup 3 days per week in the Manchester or Marlow office.

Culture & Benefits

• Flexible working patterns including hybrid office attendance and flexible start/finish times.
• Commitment to work-life balance with flexibility for personal responsibilities like school runs.
• Collaborative and supportive team environment that celebrates individuality and diverse perspectives.
• Opportunity to work within a FTSE 250 company that prioritizes employee growth and success.