Senior Professional Services Specialist (SaaS)

TL;DR

Senior Professional Services Specialist (SaaS): Leading a distributed team of senior practitioners in EMEA to deliver scalable enterprise consulting and drive customer outcomes with an accent on operational discipline, capacity management, and executive stakeholder engagement. Focus on bridging the gap between strategic business objectives and high-quality technical delivery while fostering a culture of innovation and continuous process improvement.

Location: Must be based in or able to work from London or Amsterdam in a hybrid model

Company

hirify.global is a visual workspace for innovation, serving over 100M users and 250,000 companies to help distributed teams brainstorm, design, and collaborate on complex projects.

What you will do

• Lead and coach a distributed team of senior professional services practitioners to act as trusted advisors for enterprise executives.
• Manage the operational backbone of regional delivery including capacity planning, forecasting, and delivery governance.
• Partner cross-functionally with Sales, Customer Success, and Product teams to ensure accurate scope and alignment on customer outcomes.
• Make critical resource allocation and engagement risk decisions in complex, high-stakes enterprise environments.
• Build and scale robust delivery processes and tools to fix systemic issues and improve overall efficiency.
• Drive regional contributions to global revenue growth by evolving service offerings and sharing insights with global leadership.

Requirements

• 8+ years of experience in Professional Services, enterprise consulting, or SaaS delivery with accountability for revenue or margin targets.
• Proven track record of managing and coaching senior individual contributors, such as architects or technical consultants.
• Hands-on operational experience with capacity planning, forecasting, and utilization management for multi-stakeholder engagements.
• Ability to lead and define solutions in ambiguous, evolving environments without rigid frameworks.
• Strong executive-level communication and cross-functional influencing skills.
• Comfort working in a high-collaboration environment with distributed teams.

Culture & Benefits

• Equity and wellbeing benefits package.
• WFH equipment allowance and annual Learning & Development stipend.
• Opportunity to join a diverse, global team focused on innovation and humble collaboration.
• Supportive environment emphasizing work-life balance and individual growth.