Partner Success Graduate Analyst (Fintech)

TL;DR

Partner Success Graduate Analyst (Fintech): Managing client accounts and providing support across trading platforms with an accent on front and back-office operations. Focus on executing client trades, resolving complex trading queries related to CFDs and FX, and maintaining high service standards for global clients.

Location: Singapore

Company

hirify.global is a global provider of institutional-level trading services and financial technology.

What you will do

• Serve as the first point of contact for global and digital clients across various trading platforms.
• Resolve client enquiries and complaints via phone, email, and live chat efficiently.
• Process client trades over the telephone and provide in-depth analysis of trade executions.
• Manage end-to-end client accounts including onboarding, document verification, and activity follow-ups.
• Execute back-office tasks such as fund transfers, verifying bank accounts, and reporting.
• Support the Sales team and Introducing Brokers with operational requirements and regulatory compliance.

Requirements

• Business Fluency in written and verbal English
• Proven ability to build relationships and influence stakeholders.
• Experience in client-facing roles.
• Strong problem-solving skills with the ability to handle high workloads and ambiguity.
• Proficiency in MS Office applications.
• Willingness to work antisocial hours to meet client needs.

Culture & Benefits

• Comprehensive medical and dental coverage.
• Annual bonus scheme and CPF pension contributions.
• Personal Death and Accident Insurance and Term Life.
• Wellness contribution program including ClassPass access.
• Five days of paid volunteering time per year.
• Access to the Plumm mental health platform.