Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Owning a portfolio of customer accounts and driving the post-sale customer experience, focusing on retention and risk mitigation. Focus on leveraging relationship building, modern CS tools, and rigorous workstream management to achieve success.

Location: Remote Singapore

Company

hirify.global is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation.

What you will do

• Own a portfolio of accounts and facilitate the full customer lifecycle, including onboarding, adoption, value realization, renewal, and expansion.
• Build deep relationships with key customer stakeholders, including CFOs, FinOps leads, engineers, and cloud architects.
• Identify, escalate, and manage risk using customer data: health scores, product usage, and customer sentiment.
• Identify and qualify expansion and growth opportunities for execution by the Account Management team.
• Provide feedback on internal Customer Success playbooks and processes.
• Maintain a proficient understanding of hirify.global’s products and services and customer use cases.

Requirements

• 3+ years of experience in Customer Success in a B2B SaaS Company is a must.
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure.
• Experience driving success plans and achieving customer targets/goals/objectives.
• Exceptional ability to communicate and foster positive business relationships.
• Demonstrated ability to learn new technologies and products quickly.
• Accountability and personal organization is a must.
• Be fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with finance or data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications.
• Additional languages.

Culture & Benefits

• Global team of incredible talent who work remotely.
• Flexibility to have a schedule that balances work and home life.
• Embrace and support leveling up your skills professionally and personally.
• Entrepreneurial environment, pursuing knowledge and having fun.
• Cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation.