Key Account Management Team Lead (iGaming)

TL;DR

Key Account Management Team Lead (iGaming): Overseeing the operations of the Key Account Management team to drive customer retention and loyalty in the Betano Brazil market with an accent on team performance, mentoring, and KPI management. Focus on developing VIP customer strategies, optimizing workflows, and ensuring high-quality service standards.

Location: Onsite in São Paulo, Brazil

Company

A leading global GameTech company powering Betano, operating in over 20 markets with a diverse team of 2,700+ professionals.

What you will do

• Manage day-to-day operations of the Key Accounts team and coordinate daily task execution.
• Develop and mentor Key Account Managers and Executives through onboarding and continuous training.
• Monitor and analyze VIP performance metrics including active customers, retention rates, and GGR.
• Act as the first point of contact for escalations and resolve issues with high-net-worth customers.
• Collaborate with Compliance, Player Services, and Support departments to enhance operational efficiency.
• Approve budget spend for VIP events and gifting while ensuring quality control of VIP communications.

Requirements

• Bachelor’s degree.
• Proficiency in English required.
• Demonstrated experience in VIP Account Management.
• Strong people leadership and coaching capabilities.
• Data-focused, ROI-driven mindset with strong analysis and reporting skills.
• Deep understanding of the online gaming industry.

Culture & Benefits

• Certified Great Place to Work environment.
• Opportunity to work within a diverse international team across 3 continents.
• Focus on professional development and continuous improvement.
• Commitment to a culture of motivation and high performance.