Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Onboarding and supporting new members in their financial literacy journey with an accent on building rapport and driving member engagement. Focus on high-volume communication, tracking student progress, and collaborating across internal teams to ensure member success from the office in Tempe, Arizona.

Location: Must be based in the Greater Phoenix area

Company

An eLearning company dedicated to providing practical and actionable financial education to help entrepreneurs achieve financial freedom.

What you will do

• Act as the primary point of contact for new members during their first 6 weeks.
• Manage 100–200 daily interactions via calls, texts, and emails.
• Motivate members and track their progress toward personal goals.
• Collaborate with Content, Sales, and Coaching teams to enhance the member experience.
• Support the sales process when required to help prospective students enroll.
• Work from the HQ office on a full-time basis.

Requirements

• Must reside in the Greater Phoenix area
• 1+ years of experience in customer success, coaching, or a people-focused role.
• Exceptional communication and rapport-building skills.
• Strong time management and multitasking abilities for a fast-paced environment.
• Ability to thrive in a high-energy, evolving company culture.

Nice to have

• Experience in online education or sales.
• Bachelors degree.

Culture & Benefits

• Comprehensive health package (Medical, Dental, Vision) and 401(k) with 4% company match.
• Paid Time Off and paid holidays.
• Maternity and paternity leave.
• Free enrollment in company online courses.
• Opportunities for professional development and national/international volunteering.