Technical Customer Success Manager

TL;DR

Technical Customer Success Manager (SaaS): Manage customer relationships and drive product adoption for hirify.global's image, video, and asset solutions with an accent on customer retention, revenue growth, and technical guidance. Focus on engaging with technical stakeholders, identifying upsell opportunities, and acting as the customer voice internally.

Location: East Coast, United States only

Company

hirify.global is a product company specializing in SaaS solutions for image, video, and asset management.

What you will do

• Serve as the primary technical contact and trusted advisor for customer stakeholders
• Provide expert guidance on leveraging hirify.global's solutions across technical and marketing teams
• Maintain strong customer relationships through proactive communication and support
• Identify and pursue expansion and upsell opportunities with sales collaboration
• Monitor customer usage and deploy interventions to maximize product adoption
• Track customer health and execute risk mitigation strategies
• Represent the customer voice internally to influence product and sales strategies

Requirements

• Location: Must be based on the East Coast of the United States
• 3+ years experience as a Customer Success Manager in SaaS
• Proven ability to retain and grow customer relationships
• Experience with technical SaaS products, APIs, cloud technologies
• Excellent communication skills for enterprise customer engagement
• Data-driven and self-motivated individual contributor

Culture & Benefits

• Minimal travel required (up to 10%)
• Focus on customer success and technical expertise